Wednesday 28 June 2017

FAQs


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Do prices include vat?

All prices shown include UK vat at 20%. Carriage will be added during checkout.

I am overseas. Can I order & what’s the price?

Overseas shipments are sent by speedy tracked services at economical rates. Shipments for US & Canadian customers are sent from our US depot by UPS Ground or equivalent service & delivery time is usually 3 to 6 working days. Customers outside the UK & EU will receive vat free pricing.

Will a cover scratch or damage my car or bike?

All our materials are designed for use with painted vehicle surfaces & all fittings included are non-scratch. Be sure to read the instructions supplied with every cover to ensure perfect results.

What is the difference between Apollo, Stormforce & Monsoon Covers?

Apollo & Stormforce covers are fully waterproof yet breathable covers & are designed for use all year round. They are particularly designed for cars that are used frequently. Monsoon covers are fully waterproof, non-breathable but vented covers that are designed for winter only storage. These are best used with vehicles that are not used for weeks or months at a time.

How long does it take to fit/remove a tailored cover & is it a one person job?

Once you have fitted a cover a couple of times you will find the method to be easy to fit alone & it should take less than two minutes to fit or remove & store away.

How do the underbody straps work?

Our detachable straps can be placed on the ground in the parking space desired. Drive over the straps avoiding the plastic clips and then fit the cover. You can then snap the strap fasteners in place & the job is done!

How long will my cover last?

We would expect a life of 5-8 years with Apollo & Kalahari covers & 3-5 years with our other covers if used in typical conditions and according to our care instructions that are supplied with every cover.

Can I have something printed on my cover?

Not as a one off. We can print covers in batches but minimum batch quantities apply.

Can I leave a cover on for months at a time?

We always suggest taking covers off the car every 2-3 weeks to stretch the elastic hems and to allow you to check the cars bodywork. In the UK the car will remain damage free if left for longer than 2-3 weeks.

I’ve had a respray. Can I fit a cover straight away?

Generally if the car has been baked in an oven a cover can be used 1 week later. If the car has not been baked we suggest that you ask the painter for advice as some paint processes continue to harden for 3-5 months.

What about storm damage?

We use very strong latest generation materials that will resist wind damage to gusts of up to 60mph. If winds & storms over Stormforce force 10 (63mph) are forecast, the cover should be removed until conditions improve. Clearly where structural damage to buildings can occur, it’s possible that a fabric cover outdoors will become damaged & our standard warranty specifically excludes storm damage.

What about my aerial/antenna?

Most modern cars have aerials that simply unscrew counter clockwise. Remove the aerial & store it safely in the car. Be sure to check that the aerial base will not damage the cover & if necessary, pad the area with a piece of hollowed out polystyrene or soft cloth.


Price match guarantee:

We don’t want you to choose between the best product & service or the best price. That’s why we price match every product we sell against any product of similar specification from any other UK retailer. Just give our friendly staff a call with the product you’re interested in, the price and model that you’ve found elsewhere and we’ll happily take care of the rest.