Wednesday 18 October 2017

Return & Refunds Policy


Thanks for shopping with CoverZone 

If you are not entirely satisfied with your purchase, we're here to help. This information is provided in accordance with the Consumer Contract Regulations. 

Right to Cancel and Returns
You have 14 days from receipt of the goods to inform us in writing or by email that you wish to cancel your order and return the items for refund. To be eligible for a return, your item must be unused and in the same condition that you received it.

Please note there are some items that are excluded from the right to cancel and return and they are advised below.

Your item needs to have the receipt or proof of purchase & the parcel must contain your invoice number, name & address & reason for return included with the goods. 

The Returns address is given in the Returns Form below.

Written notification by letter should be to Chart one Automotive, Unit3a.3b Rectory Farm Road, Sompting, West Sussex BN15 0DP
Written notification by email should be to info@cover-zone.com

Please note that a phone call is NOT acceptable as notification to cancel your order and return items for refund.

The goods must then be received back to the address below within 14 days of your written notice to cancel and return. We recommend posting within 7 days of your written cancellation notice to us and advise you use a traceable method of postage with receipt to guarantee that we receive your parcel within 14 days. We are sorry that we cannot be held responsible for anything lost or damaged in transit.

Refunds
Once we receive your item we will inspect it and notify you on the status of your refund after  the inspection. If your return is approved we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a few days depending on your card issuer's policies.

Shipping
You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.

Contact Us
If you have any questions on how to return your item to us, contact us on 01903764689 or email info@cover-zone.com

Items Not Eligible For Refund
Items that are BESPOKE or MADE TO YOUR ORDER including APOLLO Covers , KALAHARI Covers, Made to order STORMFORCE & VOYAGER Covers, CAR CARPET SETS & CAR MATS

PLEASE COMPLETE THE FOLLOWING AND RETURN  TO THE ADDRESS BELOW WITH THE GOODS AND ORIGINAL PROOF OF PURCHASE ENCLOSED

Return Address For Goods:

Chart One Automotive Ltd,
Unit 3a/3b Rectory Farm Road,
Sompting, West Sussex
BN15 0DP, UK

Order No:
Customer Name: 
Billing Address:
Date of Order:
Item for Return: 
Reason For Return:




Price match guarantee:

We don’t want you to choose between the best product & service or the best price. That’s why we price match every product we sell against any product of similar specification from any other UK retailer. Just give our friendly staff a call with the product you’re interested in, the price and model that you’ve found elsewhere and we’ll happily take care of the rest.